Natural Timber Decor takes great pride in the design and craftsmanship of our products. We are extremely proud that you have chosen our furniture for your home and we want you to enjoy your furniture for many years to come. All Natural Timber Decor products purchased are supplied with a 10 Year Manufacturer’s warranty, which covers faulty materials, faulty workmanship and structural defects. This does not include upholstered items and as solid timber is a natural product, this guarantee does not cover minor movement of timber panels. In the unlikely event that you have a problem with your furniture, please contact the store immediately. The details of the Natural Timber Decor Warranty are as follows:
Natural Timber Decor uses a heavy duty coating on our furniture, and to ensure your furniture is well maintained we recommend the following:
We all know that accidents in the home or during a house move can happen. If you damage your furniture, we are always pleased to offer advice. We can quote on fixing your furniture, or we can recommend one of highly qualified contractors near you to fix it for you. Please note: We will never profit out of repairing your furniture, should an accident occur. Please contact us directly if you have damaged your furniture and would like some advice.
When moving house, make sure you dissemble your bed and keep all of the bolts, instructions and tools supplied handy. We recommend using blankets to wrap your furniture to ensure it is safe from transit damage. We supply furniture all over Australia using specialist furniture removalists, and all of our furniture is wrapped in blankets for transport.
Brad and the team at Natural Timber Decor for our beautiful bathroom vanity. We had a vanity disaster with another person who had promised to make a custom vanity for us. The workmanship was such that we could not install it for various structural/code reasons. Rita was amazing, she visited our home to inspect the vanity and gave us her honest opinion. At no time did she push her business on us, she was upset that we had been supplied a terrible product. As our bathroom was ready to go, we visited NTD the next day and spoke to her and placed our order. The vanity they made is stunning, it's solid and exceptionally well made. Our son in law is a carpenter and was blown away with the quality of the build, as we are too. The customer service from Rita, backed up by the skills of Brad and the workshop guys is a winning combination. The friendliness of everyone we have met from NTD reflects their desire to assist, give professional service and provide fantastic products all at a great price was old fashioned customer service. From us, thank you so much for your passion as professional furniture makers and for your support in resolving our issue and making a quality piece. We are indebted to this amazing team and in awe of the work they do and the service they provide. A vanity disaster was turned into a vanity victory thanks to this talented and passionate team. Thanks NTD. Kind Regards,
She gives good advice same as their quality. Very excellent service.
we provided and we are so impressed with the final product. The quality is amazing and it looks beautiful. It is so nice to buy Australian made furniture from a family owned business. I would highly recommend their products and service.”
The service from this company is amazing. From start to finish they were fantastic. This family run business truly looked after us from start to finish. The furniture was even ready before the due date. They delivered the furniture personally, a rare thing these days! If you are after good quality, locally made furniture you should visit the showroom.”
The high quality makes any item the high lite of your home. Being a family run business Brad and Rita offer amazing friendly service with no request to big or small. If you are looking for quality solid timber furniture at a great price I would make National Timber Decor my first point of call, Thank you again Brad and Rita
Absolutely amazed at the friendliest reception by Rita in the showroom. Great designs and cost. Then and there we ordered a dining table and 8 chairs. They look sensational in our dining area winning compliments from everyone. Half the cost of bespoke wood furniture in trendy Richmond and Fitzroy. All of the furniture is made on the premises. Rita even made a home visit to ensure that our order suited the house.
Brad and Rita’s service is second to none
“Top notch high quality!”