We would like to thank Rita, Brad and the team at Natural Timber Decor for our beautiful bathroom vanity. We had a vanity disaster with another person who had promised to make a custom vanity for us. The workmanship was such that we could not install it for various structural/code reasons. Rita was amazing, she visited our home to inspect the vanity and gave us her honest opinion. At no time did she push her business on us, she was upset that we had been supplied a terrible product. As our bathroom was ready to go, we visited NTD the next day and spoke to her and placed our order. The vanity they made is stunning, it's solid and exceptionally well made. Our son in law is a carpenter and was blown away with the quality of the build, as we are too. The customer service from Rita, backed up by the skills of Brad and the workshop guys is a winning combination. The friendliness of everyone we have met from NTD reflects their desire to assist, give professional service and provide fantastic products all at a great price was old fashioned customer service. From us, thank you so much for your passion as professional furniture makers and for your support in resolving our issue and making a quality piece. We are indebted to this amazing team and in awe of the work they do and the service they provide. A vanity disaster was turned into a vanity victory thanks to this talented and passionate team. Thanks NTD.Kind Regards,Kayleen and Ian
05:15 27 Apr 21
01:45 22 Aug 19
Knowledgeable staff that really care about the product they make
03:24 09 May 19
I took delivery of my third piece of stunning furniture just the other night. Alex's work is artistry - and everything from design, to choosing the timber to the amazing delivery is a joy to experience. I wouldn't go anywhere else for beautiful, bespoke pieces that make my home sing. Thank-you.
09:09 05 Apr 19
Beautiful furniture. Great customer service
Tony Di Salvo
02:00 28 Mar 19
I can't resist running my fingers over the furniture and sniffing the real wood up close whenever I enter the store ( I must look a little strange lol). Top quality furniture at a reasonable price. I'll be coming back soon.
05:42 01 Feb 19
Such incredibly beautifully crafted furniture which is matched by the warmth and care shown by staff towards those who enter their store.
08:24 21 Oct 18
02:08 22 Sep 18
Spectacular customer service and lovely staff. Looking forward to working with them on a custom order.
02:27 08 Apr 18
Rita, Brad and their team produce beautiful furniture made locally in Greensborough. Our bedroom furniture, delivered and installed personally by Brad, looks as every bit as good as what we saw in the showroom. Thank you from very satisfied customers.
20:55 26 Dec 17
Do great work
21:29 14 Sep 17
Thank you so much for making our beautiful furniture!The service from this company is amazing. From start to finish they were fantastic. This family run business truly looked after us from start to finish. The furniture was even ready before the due date. They delivered the furniture personally, a rare thing these days!If you are after good quality, locally made furniture you should visit the showroom.
00:05 29 Jul 17
Amazing quality furniture. Friendly and knowledgeable staff. Will buy more here!!!
05:55 09 May 17
Called in on the off chance that this manufacturer may have some suitable designs for our dining area. Absolutely amazed at the friendliest reception by Rita in the showroom. Great designs and cost. Then and there we ordered a dining table and 8 chairs. They look sensational in our dining area winning compliments from everyone. Half the cost of bespoke wood furniture in trendy Richmond and Fitzroy. All of the furniture is made on the premises. Rita even made a home visit to ensure that our order suited the house.
02:37 25 Apr 17
Rita is very professional in what she is doing. She gives good advice same as their quality. Very excellent service.Suggest: more online communication and styles
08:32 06 Apr 17
Natural Timber Decor made a custom Hall Table to the specifications we provided and we are so impressed with the final product.The quality is amazing and it looks beautiful. It is so nice to buy Australian made furniture from a family owned business. I would highly recommend their products and service.